Effective Date: May 16, 2025
Welcome to Smart AI Electronics Ltd. (“Smart AI,” “we,” “our,” or “us”). These Terms and Conditions govern your use of our website located at [www.smartaielectronics.com] (the “Site”), and the purchase and use of products and services offered through our website.
By accessing or using our Site, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree with these terms, please do not use our website.
1. Use of the Website
You agree to use our website for lawful purposes only. You must not use the website in a way that violates any applicable local, national, or international law or regulation.
2. Product Information
We strive to ensure that all product descriptions, images, specifications, and prices are accurate and up-to-date. However, we reserve the right to correct any errors, inaccuracies, or omissions and to update product information at any time without prior notice.
3. Order Acceptance & Cancellation
All orders placed through the Site are subject to acceptance by Smart AI.
We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available, inaccuracies in product or pricing information, or issues identified by our payment and fraud detection systems.
If your order is cancelled after your payment has been processed, we will issue a full refund using your original payment method.
4. Pricing and Payment
All prices listed on our website are in Canadian Dollars (CAD) and include applicable taxes unless otherwise stated.
Full payment must be received before orders are processed and shipped.
We accept payments via major credit cards, PayPal, and other secure payment gateways as displayed at checkout.
5. Shipping and Delivery
Orders are typically processed within 1–2 business days.
Delivery times may vary based on product availability and your location.
We are not responsible for delays caused by shipping carriers or events beyond our control.
Free Shipping: Smart AI offers free standard shipping within Canada by including transportation costs in the product pricing.
6. Return, Refund, and Warranty Policy
Customers may request a return within 30 days of delivery, provided the product is in its original, unused condition with all original packaging and accessories.
Return shipping costs are the responsibility of the customer unless the product is defective or an incorrect item was delivered.
Approved returns will be refunded via the original payment method within 7 business days after we receive the returned product.
Warranty: All Smart AI CCTV cameras and NVR products come with a 1-year limited warranty covering manufacturing defects. Warranty does not cover misuse, physical damage, or unauthorized modifications.
For more details, please visit our Return & Refund Policy.
7. Limitation of Liability
Smart AI Electronics Ltd. shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our products or website, even if we have been advised of the possibility of such damages.
8. Intellectual Property
All content on this website, including text, images, graphics, logos, and software, is the property of Smart AI Electronics Ltd. and protected under applicable intellectual property laws. Unauthorized use, reproduction, or distribution is strictly prohibited.
9. Privacy
Your personal information is collected, used, and protected in accordance with our Privacy Policy.
10. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Province of Manitoba, Canada, without regard to its conflict of law provisions.
11. Changes to Terms and Conditions
Smart AI reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of our website following any changes constitutes your acceptance of the new terms.