Effective Date: 01-April-2025
Website: www.smartaielectronics.com
Company Name: Smart AI Electronics
At Smart AI Electronics, customer satisfaction is our priority. This Return and Refund Policy outlines your rights and our procedures for returns, exchanges, and refunds on products purchased through our website in accordance with Canadian consumer protection laws.
1. Eligibility for Returns
We accept returns within 30 days of the delivery date if the item meets the following conditions:
- Item is unused, in original condition, and in original packaging
- All accessories, manuals, and documentation are included
- A valid proof of purchase is provided (e.g., order number or receipt)
Note: Some products may be final sale or non-returnable for hygiene, software licensing, or security reasons (e.g., opened security systems).
2. Non-Returnable Items
Returns are not accepted for:
- Items damaged due to misuse or improper installation
- Software licenses or downloadable digital products
- Customized or special-order items
- Clearance or “final sale” products (clearly marked on the website)
3. How to Initiate a Return
To initiate a return, please contact our support team at:
📧 Email:info@smartaielectronics.com
📞 Phone:204-982-0665
Include your order number, reason for return, and any supporting images (if applicable). We will provide a Return Merchandise Authorization (RMA) number and return instructions.
4. Shipping Costs
- Customer is responsible for return shipping costs, unless the item is defective or the wrong product was sent.
- We recommend using a trackable shipping method.
- Shipping costs from the original order are non-refundable unless the return is due to an error on our part.
5. Refunds
Once we receive and inspect your returned item:
- Approved refunds will be processed to your original payment method within 5–10 business days
- You will receive an email confirmation once your refund has been issued
Note: Some banks or credit card providers may take additional time to reflect the refund in your account.
6. Exchanges
If you received a damaged, defective, or incorrect item, we will offer a replacement or full exchange at no additional cost. Please notify us within 7 days of delivery.
7. Warranty Claims
Products sold on our platform may include a manufacturer’s warranty. If a product malfunctions after the return period, you may be eligible for a warranty repair or replacement. Contact our support team for guidance on filing a warranty claim.
8. Contact Us
If you have questions or need help with a return:
Smart AI Electronics
📧 sales@smartaielectronics.com
📞 +1-204-982-0665