Effective Date: 01-April-2025
Website: www.smartaielectronics.com
Company: Smart AI Electronics
At Smart AI Electronics, we are committed to protecting the personal information of our customers and users. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our website or purchase products from us. It is governed by the Personal Information Protection and Electronic Documents Act (PIPEDA).
By using our website, creating an account, or making a purchase, you agree to the practices described below.
1. Information We Collect
We collect only the personal information necessary to provide our services, including:
a) When You Visit or Register:
- Name
- Email address
- Phone number
- Billing and shipping address
- Account login credentials
- IP address and browser/device information
b) When You Make a Purchase:
- Payment details (processed securely by third-party payment providers)
- Order history
- Delivery preferences and instructions
c) For CCTV Product Registration or Portal Access (if applicable):
- Serial numbers of purchased devices
- Installation location details
- User access credentials for cloud or mobile apps (if provided by us)
2. How We Use Your Information
We use your personal information to:
- Process orders and deliver products
- Set up and manage your user account
- Provide product support and warranty services
- Send order confirmations, updates, and customer service responses
- Offer updates, promotions, or new product information (only with your consent)
- Comply with applicable legal and regulatory obligations
3. Sharing of Personal Information
We do not sell or rent your personal information. We may share it only with:
- Trusted service providers, such as payment processors, shipping companies, or IT support providers, under strict confidentiality agreements
- Law enforcement or regulators, if required by law or court order
- Internal departments for operational or support purposes
All third-party providers are required to comply with applicable privacy laws and use your data solely for authorized purposes.
4. Security of Your Information
We take reasonable administrative, technical, and physical measures to safeguard your data, including:
- SSL encryption on all transactions
- Secure login access and password protection
- Restricted internal access to personal information
- Regular monitoring of systems for vulnerabilities and threats
While we strive to protect your data, no method of transmission over the Internet is 100% secure.
5. Retention of Personal Information
We retain your personal information only for as long as necessary to:
- Complete the transaction and deliver services
- Fulfill warranty or support obligations
- Meet legal or tax reporting requirements
You may request deletion of your account or data at any time (subject to legal limitations).
6. Your Rights Under PIPEDA
You have the right to:
- Access your personal information
- Request corrections to inaccurate or outdated information
- Withdraw consent for specific uses
- File a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated
To make such a request, please contact us using the information below.
7. Cookies and Analytics
Our website uses cookies and similar technologies to:
- Enable essential site features (e.g., shopping cart, login)
- Analyze traffic and improve user experience
- Remember your preferences for future visits
You can manage cookie preferences through your browser settings. Blocking cookies may affect site functionality.
8. Third-Party Links
Our website may contain links to third-party services or platforms (e.g., cloud video access portals). We are not responsible for their privacy practices. Please review their policies separately.
9. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with the “Effective Date” updated accordingly. Continued use of our services after changes constitutes your acceptance of the updated policy.
10. Contact Us
If you have any questions, concerns, or requests about your personal information or this policy, please contact our Privacy Officer:
Privacy Officer
Smart AI Electronics
📧 info@smartaielectronics.com
📍 [1681,Church Avenue,Winnipeg Manitoba R2X2Y7]